The main store is able to retain customers, so the store is popular, in order to retain popularity, the store should do the following in the service: 1.) the quality of the operating personnel training and learning basic sales etiquette, action language, counters promotional art, consumer psychology, marketing and other programs to improve the quality of the salesperson. 2.) relatively well developed service standards, standardized services as much as possible. But pay attention to the use of standardized flexibility, avoid monotony, too rigid. 3.) salesperson must learn to "door three-phase" technique, through, for customers and fellow officers dress, temperament, tone of voice, etc. to determine its identity, personality characteristics and purchasing roles, and then select the appropriate language to communicate with them. 4.) Note persuasive tone and wording can not talk too much, too fast, or carelessly; persuasive euphemism decent, let customers make their own decisions, to meet the needs of customers and respected. 5.) Never salesperson and customer disputes and to learn how to guide customers to eliminate their garrison heart, so as to achieve the purpose of sale. 6.) salesperson dress must be appropriate, do not wear too strange or too revealing clothing. 

keywords: Stores, personnel, management points,